Privacy Policy

Last updated: 16 August 2026

Wolffmark respects the privacy of people who visit the website, make enquiries, arrange viewings, purchase furniture or commission a piece.

Wolffmark is based in Tauranga, New Zealand.

This policy explains the personal information Wolffmark may collect, why it is collected, how it may be used or disclosed, and how you can ask to access or correct information held about you.

1. Information we may collect

Depending on how you interact with Wolffmark, we may collect:

• your name
• email address
• telephone number
• enquiry details and correspondence
• delivery and billing information
• delivery-access information you provide
• information relevant to a furniture commission
• viewing requests and appointment information
• purchase, quotation, invoice and transaction records
• warranty, care or after-sales correspondence
• website usage information
• browser, device and network information
• cookie or advertising identifiers generated through analytics and advertising services

You can browse the website without providing Wolffmark with your name, email address or telephone number.

Unless Wolffmark tells you otherwise for a particular collection, providing information through the website is voluntary.

If you want Wolffmark to respond to an enquiry, arrange a viewing, prepare a quotation, process a purchase, build a commission, arrange delivery or provide after-sales support, some personal information will be necessary. If you do not provide the information reasonably required for that purpose, Wolffmark may not be able to provide the requested service.

2. Why we collect and use information

Wolffmark may collect and use personal information where reasonably necessary to:

• respond to enquiries
• identify the piece you are interested in
• arrange a viewing
• prepare quotations
• administer purchases and commissions
• communicate about the design or manufacture of a commissioned piece
• issue or support transaction records
• arrange payment, delivery or collection
• provide warranty, care and after-sales support
• maintain business, accounting and legal records
• operate, secure and improve the website
• understand website use and performance
• measure the effectiveness of advertising
• prevent misuse, spam or security incidents
• comply with legal obligations
• communicate with you where you have asked us to, or where otherwise permitted by law

Wolffmark does not intentionally collect more personal information than it reasonably needs for these purposes.

3. Who may receive information

Wolffmark may disclose personal information where reasonably necessary to service providers that support the website or a transaction.

Depending on the service being provided, these may include:

• website hosting and infrastructure providers
• email and communications providers
• analytics providers
• advertising platforms
• payment or banking providers
• accounting or record-keeping providers
• delivery, freight and installation providers
• professional advisers where reasonably necessary

Wolffmark will only provide information that is reasonably required for the relevant purpose.

Information may also be disclosed where required or authorised by law.

4. Meta Pixel

The Wolffmark website may use the Meta Pixel to understand website activity and measure advertising performance.

Meta may receive technical or event information associated with visits to the site, such as page URLs, browser or device information, network information, cookies or similar identifiers.

Wolffmark does not intentionally send the contents of enquiry or purchase forms to Meta as advertising event parameters. Names, email addresses, telephone numbers, delivery addresses and enquiry messages must not be included in Wolffmark's custom analytics events unless there is a lawful basis and the implementation has been deliberately reviewed for that purpose.

Meta's own handling of information is governed by Meta's policies and settings.

5. Google Analytics

The Wolffmark website may use Google Analytics to understand website traffic, performance and how visitors use the site.

Google Analytics may process technical and usage information such as pages viewed, approximate location derived from network information, device or browser information and other analytics identifiers.

Wolffmark must not intentionally include names, email addresses, telephone numbers, delivery addresses or free-text enquiry content in analytics event parameters.

Google's handling of information is governed by Google's own policies and settings.

6. Cookies and similar technologies

The website and third-party analytics or advertising services may use cookies or similar technologies.

These technologies can help:

• remember technical preferences
• understand website traffic
• measure page and product interest
• identify errors or performance issues
• measure advertising effectiveness

You can restrict or delete cookies using your browser or device settings. Blocking some technologies may affect website functionality or the accuracy of analytics.

7. Information collected from another source

Most Wolffmark customer information is collected directly from the person concerned.

In some circumstances, Wolffmark may receive personal information from another source. Examples may include:

• a person making an enquiry on behalf of another person
• a delivery contact supplied by the purchaser
• information supplied by a service provider in connection with an order
• information that is publicly available
• referral information

Where the Privacy Act 2020 requires Wolffmark to notify a person about information collected indirectly, Wolffmark will take reasonable steps to provide the required notice as soon as reasonably practicable, unless a lawful exception applies.

That notice may include the fact the information was collected, why it was collected, intended recipients, who collects and holds it, and the person's rights to access and request correction.

8. Overseas processing

Some technology providers used by Wolffmark may process or store information outside New Zealand.

Where personal information is disclosed overseas, Wolffmark will handle the disclosure in accordance with applicable New Zealand privacy requirements.

Some providers may process information on Wolffmark's behalf rather than receiving it for their own purposes. Their own contractual terms, privacy practices and processing locations may also apply.

9. Storage and security

Wolffmark takes reasonable steps to protect personal information against loss, unauthorised access, misuse, modification or disclosure.

No internet or electronic storage system can be guaranteed to be completely secure.

Wolffmark retains personal information only for as long as it is reasonably required for the purpose for which it was collected, for legitimate business administration, or to meet legal, tax, accounting or record-keeping requirements.

When information is no longer reasonably required, Wolffmark may delete or anonymise it.

10. Access and correction

You can ask Wolffmark whether it holds personal information about you and request access to that information.

You can also ask Wolffmark to correct personal information you believe is inaccurate.

Requests can be sent to:

Wolffmark Privacy Officer
Wolffmark, Tauranga, New Zealand
Email: hello@wolffmark.co.nz

Wolffmark may need to confirm your identity before providing access or making a correction.

11. Privacy concerns

If you have a concern about how Wolffmark has handled your personal information, contact the Wolffmark Privacy Officer first so the issue can be investigated.

Email: hello@wolffmark.co.nz

You may also have the right to make a complaint to the Office of the Privacy Commissioner in New Zealand.

12. Changes to this policy

Wolffmark may update this Privacy Policy when its website, services, providers or legal obligations change.

The current version will be published on the Wolffmark website with its latest update date.

13. Contact

Wolffmark
Tauranga, New Zealand
Email: hello@wolffmark.co.nz
Website: wolffmark.co.nz